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BROWN GIRL Jane

Thank you for your message and interest in our fragrances!

We don’t currently offer sample sizes. Nordstrom stores from Los Angeles to New York also carry fragrance in-store, if you’d like to sample in person. We’re also here to help if you would like more information on the notes or scent profile.

Do you have samples?

Never worry about running low again! Subscriptions will allow pre scheduled deliveries of your favorite products, on a monthly or bimonthly basis. All subscriptions are discounted 20%, and because of the steep discount, have a minimum commitment of 3 payments.  

Please click here for more detailed information.

Can you tell me more about your subscriptions?

Due to the nature of our products, and the risk of tampering, we do not accept returns or exchanges. If there are defects or damages with your order, please contact us at help@browngirljane.com and we will be happy to help with a replacement.

Please let me know if you have any other questions. Thank you for being part of our tribe!

What is your return policy?

Shipments are typically fulfilled on the same day before noon Monday through Friday during normal business hours (Eastern Standard Time) excluding major holidays. Arrival times are dependent on the carrier (USPS) and whether or not you have chosen standard or priority shipping.

We encourage you to purchase Route package insurance, as we are unable to provide replacements once your order is shipped. Post-purchase, you will receive an immediate notification that will contain your tracking number.  Please understand that once we ship packaging, the exact delivery time is out of our direct control.  If you have any issues with your order during transit, please first contact the carrier as noted in your tracking number. Should additional support be needed, we will do our best to work with the carrier to ensure shipping issues are corrected and your package is delivered in a timely manner.

Please let me know if you have any other questions. Thank you for being part of our tribe!

What is your shipping policy?

While we send each unique code automatically following all Discovery Kit purchases, it’s possible that your email may have been filtered into your spam or promotions folder. We recommend first checking all folders within your email account for the subject line "Your $20 code has arrived".

If you are still unable to locate your email, we’re happy to help! Please contact us at help@browngirljane.com and we will be more than happy to email you your code directly.

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