Shipping & Refund PolicyUpdated 10 months ago
Shipments are typically fulfilled on the same day before noon Monday through Friday during normal business hours (Eastern Standard Time) excluding major holidays. We hope to be able to offer international shipping soon so please check back in with us!
Due to heavy volume, Discovery Sets may ship between 1-3 days post purchase. All other items ship the same day before noon, and items may ship separately with no additional fees.
Safe Shipping Protection: We offer Safe Shipping Protection to ensure your order arrives safely and on time. By purchasing Safe Shipping Protection at checkout, you can protect your order from delivery issues.
Coverage Details:
- Orders Marked as Delivered: If your order is marked as delivered but you haven't received it, Safe Shipping Protection covers a replacement order for up to 15 days after the delivery date.
- Orders Lost in Transit: If your order is lost in transit and doesn't reach you, Safe Shipping Protection provides coverage for replacement orders for up to 30 days from ship date.
How to Purchase:
To enjoy the benefits of Safe Shipping Protection, simply select the option at checkout. The cost will be displayed for your convenience.
Please Note:
- Safe Shipping Protection is optional and not automatically included.
- Claims for replacement orders must be made within the specified coverage period.
- Safe Shipping Protection covers the cost of the replacement order only.
We strive to provide a worry-free shopping experience, and Safe Shipping Protection is here to ensure your satisfaction. If you have any questions, our customer support team at [email protected] is ready to assist you.
Post-purchase: You will receive an immediate notification that will contain your tracking number. Please understand that once we ship packaging, the exact delivery time is out of our direct control. If you have any issues with your order during transit, please first contact the carrier as noted in your tracking number. Should additional support be needed, we will do our best to work with the carrier to ensure shipping issues are corrected and your package is delivered in a timely manner.
Due to the nature of our products and the potential risk of tampering, we do not offer returns or exchanges. However, if your order arrives with any defects or damages, please reach out to us at [email protected], and we will gladly assist you with a replacement. Please note that refunds are only available for damaged or defective items.